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If you have any questions that aren't mentioned here, please contact us. How do I place an order? How do I receive my cross stitch patterns after ordering? Do I have to open PayPal account if I want to pay via PayPal? What is your Return & Refund Policy? What if I need the patterns for machine cross stitching? What is included into a cross stitch pattern? What is a 'pdf' file? How do I place an order? What payment method can I use? You may place an order ON-LINE or BY PHONE. All of our online ordering procedure is handled by 2checkout.com and PayPal.com. On-line payments can be made using Credit Cards (Visa, Mastercard, American Express, Discover) or your PayPal balance. All order forms where you submit confidential information are secure, protected with 128bit SSL encryption. You should receive an email receipt within a few minutes after placing an order on-line. If this doesn't happen - please email us at once. To place an order online, just navigate to the page of item you want to order. Then, click on blue "ADD" to cart button to add the item to cart. Repeat the process until you have everything you want into the shopping cart. Then, click "Checkout", and contunue to secure order form of 2checkout.com or PayPal.com. Fill in all relevant information, and submit your order. If you order by credit card via 2checkout - please be aware that your bank statement will show 2CO as charging business. 2Checkout.com, Inc. is an authorized retailer of ABC-cross-stitch-patterns.com. To place your order by phone, please dial 877-870-5286. If you call before or after 12PM - 3PM Eastern Time, please just leave a message with your name, phone # and best time to call you. We'll call you back and write down your order. The phone # is for ordering only. In case you have any technical questions - it will be much more efficient to use our contact form. Thank you! Do I have to open PayPal account if I want to pay via PayPal? Yes, if you prefer to pay via PayPal, you need to have an account with PayPal. It only takes a few minutes to register PayPal account in case you don't have one. PayPal requires both buyers and sellers to be registered users, to maintain maximum degree of security and convenience. This method allows not to enter your credit card information each time you want to make a purchase, but only once, when you register your PayPal account. All your next purchases will be done with only entering an ID and password on the secure PayPal site. What is your Return & Refund Policy? Upon purchase, all software sales are final - in both downloadable and CD versions. We do not offer refund policy on software. Prior to purchase, please evaluate some free embroidery patterns from our archive, as their quality represents the other patterns we carry. Read item descriptions carefully and make sure that the patterns you buy are in suitable size and format for your needs. In the event that you receive a defective CD (which was damaged during CD creation process or during delivery), we will replace a defective CD with similar one. Only if the product was not delivered to you (we didn't email your download links/attachment yet), or your CD wasn't burned and mailed out yet, it's possible to cancel a software order. P.S. If you return something - please, be sure to include your name and order # on the box, so that we could identify your item and credit you easily. Also, please, email us with your complete order details before returning anything, for any reason. No merchandise may be returned and/or refunded without a prior email authorization from Anna Bove Collections, Inc. What if I need the patterns for machine cross stitching? Please visit our sister web site, http://www.abc-embroidery-designs.com, to shop for cross stitch designs in formats that are suitable for embroidery machines. How do I receive my cross stitch patterns after ordering? Once you order a downloadable product, you will immidiately receive a confirmation of your order (payment receipt) via e-mail. That email will be from PayPal or 2checkout.com, depends on the payment method you choose. Your order will be sent to you as an E-mail download link OR E-mail attachment, within 48 hours after your payment is processed. Your patterns will be zipped. To unpack zip files you may use WinZip program which can be downloaded here. What is included into a cross stitch pattern? All patterns come in form of printable PDF charts - one chart with colored squares and one chart with symbols, so you can use the version you prefer. Each pattern comes with floss list in DMC and Anchor palettes. The patterns don't include floss, fabric or any other goods except of what is mentioned here. PDF patterns can be opened using the FREE Acrobat Reader program, which can be downloaded from official Adobe® web site. *All files are provided in *.zip, What is a 'pdf' file? Portable Document Format (PDF), developed by Adobe®, is the open de facto standard for electronic document distribution worldwide. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat® Reader® software. If you have any questions that aren't mentioned here, please contact us. |
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